Fig. 3From: Humor in radiological breast cancer screening: a way of improving patient service?Schematic Diagram of how patients are greeted in group 1, part 2. Now the participants in group 1 receive a business card with humorous elements, but with the same information (name, academic title, phone number, mail address) as group 2. The perceivable change in the manner of greeting introduced an element of surprise, accompanied in most cases by laughterBack to article page