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Table 1 Summary of questions 1–8 and results. The numbers in questions 2,5,6 and 7 are divided into orders 1 to 5. The number 1 is the lowest and 5 the highest value

From: “I was seen by a radiologist, but unfortunately I can’t remember the name and I still have questions. What should I do?” Radiologists should give thoughts to improve service professionalism and patient esteem

Questions

Answers

Group with business card (N = 71)

Group without business card (N = 70)

p-value

1. Do you remember the name of your radiologist?

Yes

60 (84.5%)

5 (7.1%)

< 0.001

No

11 (15.5%)

65 (92.9%)

 

2. How competent did the radiologist seem to you yesterday?

3

1 (1.4%)

4 (5.7%)

0.166

4

4 (5.6%)

8 (11.4%)

 

5

66 (93.0%)

58 (82.9%)

 

3. Would you recommend our radiology institution?

Yes

71 (100.0%)

70 (100.0%)

 

No

0 (0.0%)

0 (0.0%)

 

4. If you could decide for yourself which radiology institution you would like to be examined in, would you come back to us?

Yes, I would only come to you in the future.

1 (1.4%)

4 (5.7%)

0.375

I don’t care where my gynecologist sends me.

69 (97.2%)

65 (92.9%)

 

No, I’m going to go to another radiology institute.

1 (1.4%)

1 (1.4%)

 

5. How important was the final discussion with the radiologist to you?

1

1 (1.4%)

0 (0.0%)*

0.668

4

2 (2.8%)

5 (5.8%)

 

5

68 (95.8%)

65 (94.2%)

 

6. How satisfied were you with our radiological services in general?

3

2 (2.8%)

0 (0.0%)*

0.310

4

8 (11.3%)

6 (8.6%)

 

5

61 (85.9)

64 (91.4%)

 

7. How important do you think is it to be able to contact the radiologist with questions in the future?

1

1 (1.4%)

1 (1.4%)

0.025

2

1 (1.4%)

2 (2.9%)

 

3

0 (0.0%)*

9 (12.9%)

 

4

5 (7.0%)

5 (7.1%)

 

5

64 (90.1%)

53 (75.7%)

 

8. Would you contact the radiologist again if you had any questions?

Yes

62 (87.3%)

5 (7.1%)

< 0.001

No

5 (7.0%)

14 (20.0%)

 

I’d love to contact the radiologist, but I can’t remember his/her name.

4 (5.6%)

51 (72.9%)

 
  1. *For the Cochran-Mantel-Haenszel test, two categories were collapsed to avoid zero cell counts